|Title: Not So Social, Not So Networked: Teens’ Perspectives of Privacy and Trust on Social Media||Title: Custodians of the Internet: Platforms, Content Moderation, and the Hidden Decisions That Shape Social Media|
|Valerie Steeves is a Full Professor in the Department of Criminology at the University of Ottawa. As the lead researcher of MediaSmarts’ Young Canadians in a Wired World research project, she has been tracking young people’s use of new media since 2000. She is also the principal investigator of The eQuality Project, a seven-year SSHRC-funded partnership exploring young people’s experiences of privacy and equality in networked spaces.||Tarleton Gillespie is a principal researcher at Microsoft Research New England, and an affiliated associate professor in the Department of Communication and Department of Information Science at Cornell University. His new book, Custodians of the Internet: Platforms, Content Moderation, and the Hidden Decisions that Shape Social Media (Yale University Press) was published in June 2018. He is also the author of Wired Shut: Copyright and the Shape of Digital Culture (MIT Press, 2007), the co-editor of Media Technologies: Essays on Communication, Materiality, and Society (MIT, 2014), and the co-founder of the blog Culture Digitally, http://www.culturedigitally.org/.|
|Abstract: In the past two years, The eQuality Project has conducted a series of research projects exploring how teens use social media in their daily lives. Our findings suggest that teens do not share aspects of their interests or activities online, but instead undertake a complex process of selecting content for a notional audience based on the cues that are built into the platforms themselves. Their personal lives are considered “random” and therefore not “post worthy”; instead they look for content that conforms to a narrow set of visual representations that will attract the “right kind of attention”. This shift away from personal memories, interests and relationships reflects the fact they have been unable to secure the kinds of privacy they need on those sites and the sites are accordingly not trustworthy. As a result, the emancipatory potential of social media for connection has been constrained and social media platforms are increasingly being used as channels for passive entertainment and scheduling. This presentation provides an overview of our data, demonstrating how and why young people have lost trust in social media, and presents recommendations from teens to make social media more welcoming and inclusive of all youth.||Abstract: Content moderation can serve as a prism for examining what platforms are, and how they subtly torque public life. Our understanding of platforms too blithely accepted the terms in which they were sold and celebrated – open, impartial, connective, progressive, transformative – skewing our study of social behavior that happens on them, stunting our examination of their societal impact.|
Content moderation doesn’t fit this celebratory vision. As such, it has often been treated as peripheral to what they do—a custodial task, like sweeping up, occasional and invisible. What if moderation is in fact central to what platforms do? Moderation is an enormous part of the work of running a platform, in terms of people, time, and cost. The work of policing all this caustic content and abuse haunts platforms, and profoundly shapes how they work.
Today, social media platforms are being scrutinized in the press; specific controversies, each a tiny crisis of trust, have gelled into a more profound interrogation of their responsibilities to users and society. What are the implications of the emerging demand that platforms serve not as conduits or arbiters, but as custodians? This is uncharted territory for the platforms, a very different notion of how they should earn the trust of their users and stand accountable to civil society.
Past #SMSociety Keynotes
- Karine Nahon2018 Keynote SpeakerAssociate Professor, the Interdisciplinary Center at Herzliya (IDC), Israel, and an Affiliated Associate Professor at University of Washington
- Lee Rainie2017 Keynote SpeakerDirector of the Pew Research Center’s Internet & American Life Project,
- Ron Deibert2017 Keynote SpeakerProfessor of Political Science, and Director of the Citizen Lab at the Munk School of Global Affairs, University of Toronto.
- Helen Kennedy2016 Keynote SpeakerProfessor of Digital Society, University of Sheffield, UK
- Susan Halford2016 Keynote SpeakerDirector, Web Science Institute, University of Southampton, UK
- William H. Dutton2015 Keynote SpeakerProfessor of Media and Information, Director Quello Center, Michigan State University
- John Weigelt2014 Keynote SpeakerChief Technology Officer (CTO) Microsoft Canada
- Keith N. Hampton2014 Keynote SpeakerAssociate Professor, School of Communication and Information, Rutgers University.
- Sharad Goel2013 KeynoteSenior Researcher, Microsoft Research
- Gilad Lotan2012 KeynoteChief Data Scientist, Betaworks
- Caroline Haythornthwaite2011 KeynoteDirector & Professor, The iSchool, University of British Columbia.
- Barry Wellman2010 KeynoteThe S.D. Clark Professor of Sociology, Director Netlab, University of Toronto